ACT-IAC/DCI Contact Center Summit
About This Event
The 2026 Contact Center Summit brings together Government and industry leaders for focused discussions on the evolving role of contact centers in delivering modern, digital-first services. Presented by the American Council for Technology and Industry Advisory Council (ACT-IAC) and Dorris Consulting International (DCI), the program explores best practices, emerging technologies and innovative strategies shaping the future of Government contact centers. Attendees gain actionable insights on enhancing CX through omni-channel engagement, AI and data-driven operations while connecting with peers driving transformation across the Public Sector. This event addresses the critical intersection of technology and service delivery in Government contact center operations.